Free $80 Beauty Box today with every 6 Monthly Subscription use code: BEAUTY

FAQS

SATISFACTION GUARANTEE

MEMBERSHIP & BILLING QUESTIONS

SHIPPING INFO

GMB CLUB

DIETARY PREFERENCES

BILLING QUESTIONS

BEAUTY BOX

KIDS BOX

GMB SHOP FAQ’S

COMPETITIONS & PROMOTIONS

FAQs

What is GoodnessMe Box?

GoodnessMe Box is a health food sampling service designed to get you excited about eating pure and wholesome food. Each month, we surprise you with 7-10 health food goodies so you can get your hands on the most sought-after clean eats the world is going nuts about! Expect to get your hands on the latest and greatest superfood, wholefood bar, nut butter, kale chips, coconut oil, herbal tea, raw chocolate, natural protein powder, gluten free muesli and more!

How much does it cost?

GoodnessMe Box subscription boxes cost $30/month + $6.95 shipping Australia-wide. To receive FREE SHIPPING, and a saving per box, sign up to a 3, 6 or 12 month subscription plan.

Please Note, shipping fees for Australian regional areas and New Zealand costs $10.00 per box. Shipping fees for 3, 6 or 12 month subscription plans are paid upfront during checkout.

How do I sign up for GoodnessMe Box?

Signing up to GoodnessMe Box only takes a few minutes. Simply click here to select a subscription plan and checkout.

How does GoodnessMe Box choose what is in the box?

To ensure you receive the highest quality health foods, our very own GoodnessMe Box health practitioners search the health food world and select only the very best products to go in the box. We identify businesses big and small that share the GoodnessMe Box values, who aim to follow ethical manufacturing and trading practices and who distribute products that are natural and GMO-free. In addition to products being natural and GMO-free, we search for and try to select products that are two or more of the following: organic, raw, gluten free, dairy free, sugar free, sustainable, fair trade, or vegan products. We use our best endeavours to include products that do not contain artificial sweeteners, artificial preservatives, food additives, synthetic trans fats, artificial flavours, artificial colours, Monosodium Glutamate (MSG), and High-Fructose Corn Syrup (HFCS), however we cannot guarantee that individual products are free from everything listed above.

Is everything in the box certified organic?

GoodnessMe Box strongly supports organic agriculture, however not all products will be certified organic. This is because there are some companies that still maintain clean and green production but do not have the Australian Certified Organic stamp as it may not be viable. We always try to find out about the trade, manufacturing and production process to ensure each product has been made to nourish the body in a sustainable and ethical way.

We are a health food business. How can we partner with GoodnessMe Box and our product in the box?

We would love to hear from you if you have a business, large or small, that produces natural and nourishing food. Contact us here today.

Can I try just one box?

GoodnessMe boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription which can be cancelled at any time. We just need 2 days notice prior to your subscription renewing.

Can I choose what is in my box?

GoodnessMe Box is all about discovery so the contents of the box are a surprise. We like to include a mix of products in the box, each month you will receive different products in your GoodnessMe Box. GoodnessMe Box makes no representations and gives no warranties that all or any of the products in the monthly box will adhere to your specific dietary needs and lifestyle. GoodnessMe Box is not responsible or liable for you receiving a product in your monthly box that you are unable or unwilling to consume for any reason whatsoever.

Do you ship internationally?

Aside from Australia, we also ship to New Zealand and the US. There are some other things to consider when placing an order for delivery outside of Australia, so it's important to take the time to read through the following information.

- Please note that all prices are shown in Australian dollars and so you will be charged in AUD at the exchange rate of the day.

- By placing an order from Australia to be shipped to NZ or the US you are considered the importer of record and must comply with all applicable laws and regulations. For more info on all things customs, we suggest contacting New Zealand customs or US customs.

- Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by the customer.

- Failure to provide your delivery address in the correct format may result in a delay in your order being processed, so do be sure to double check and ensure that it's correct. If the order is returned to sender as a result of the address being incorrect, a re-shipment fee will apply.

- GoodnessMe Box will not accept any claim for ‘lost’ or ‘missing’ parcels if the customer has entered the address incorrectly or in the incorrect format, or provided the carrier with an ‘Authority to Leave’ instruction. GoodnessMe Box does not accept returns for items shipped internationally.

SATISFACTION GUARANTEE

What is the GoodnessMe Box Satisfaction Guarantee?

We know you’ll love GoodnessMe Box as much as we do, which is why GoodnessMe Box has a 10 Day Satisfaction Guarantee (Satisfaction Guarantee). In the unlikely event that you are not satisfied with at least one product in your first GoodnessMe Box, you can apply for a full refund of the purchase price (excluding shipping & handling fee) under our Satisfaction Guarantee.

How do I apply for a refund under the terms of the Satisfaction Guarantee?

1. Submit a review for each of the products in your GoodnessMe Box here.

2. Email our Customer Care Team at hello@goodnessmebox.com and request a review of your product feedback. Please include a photo of your “Who’s in the box” card so we know who was in your box.

3. If approved, your refund will be issued within 7-10 business days, minus the $9.95 shipping & handling fee incurred by GoodnessMe Box.

How long do I have to make a claim after receiving my GoodnessMe Box?

You have until 5pm, 10 days from the date you receive your first GoodnessMe Box to review all the products in your box and submit an application under our Satisfaction Guarantee. We calculate your 10 days with day 1 being the day the courier tracking records your parcel as ‘delivered’.

What if I only enjoy a couple of products from my GoodnessMe Box?

For clarity, if you are satisfied with one or more products in your first GoodnessMe Box, but not with all products, our Satisfaction Guarantee does not apply in such circumstances.

What if my subscription has already renewed?

Your GoodnessMe Box subscription will renew automatically on the 20th of each month for the following month's box. Our Satisfaction Guarantee covers only your first subscription/box order. 

 If your subscription renews or pre-paid order has been processed for the next months box prior to you being approved for a refund, the refund will be issued only on your first box and not any subsequent boxes that have been paid for or processed. You may be entitled to a partial refund on the remainder of your pre-paid 3, 6 or 12 month subscription, excluding any orders that have been processed.

What products are covered by the Satisfaction Guarantee?

Products covered under our Satisfaction Guarantee include only our Monthly Subscription, 3 Monthly Subscription, 6 Monthly Subscription, 3 Monthly Gift Subscription, 6 Monthly Gift Subscription, 12 Monthly Gift Subscription, Kids Box Subscription and Quarterly Beauty Box Subscription.

Shop or Marketplace products, being individual or bulk buy products, are not covered under our Satisfaction Guarantee.

How do I know if I'm eligible for a refund?

You may be deemed eligible for a refund under our Satisfaction Guarantee if you were not able to give at least one product more than a 2 star rating in your review. You are required to consume, try, open or use every product prior to submitting a review on it. You are required to state in your review the nature of your dissatisfaction in the product.

Membership & Billing Questions

How do I change my payment information?

Login to your account dashboard and click the orange “Manage Your Subscriptions” button. Click on 'Billing Information', then click 'Update Card' add in new card details and click 'Update Card' again to save your changes.

How do I update my address?

Login to your account dashboard and click the orange “Manage My Subscriptions” button, then click 'Edit' to change your shipping info. All address change requests must be made before the 20th of the month prior, or the following month’s box will be shipped to the existing address. If you are unsure if you have missed our cut-off, please contact us at hello@goodnessmebox.com to check.

Am I eligible for a refund?

GoodnessMe Box does not offer refunds, including no partial refunds. For monthly, 3, 6 or 12 month subscription plans that have already started; GoodnessMe Box may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. GoodnessMe Box does not accept returns of monthly boxes or individual products under any circumstances.

What payment methods do you accept?

Our secure checkout accepts credit/debit card payments from Visa, MasterCard, American Express and PayPal.

What are your Billing & Cancellation policies?

All regular subscriptions automatically renew until cancelled through the website. If you are on a monthly subscription you will be billed on the 20th of each month. If you are on a 3, 6 or 12 month subscription you will be billed every 3, 6 or 12 months on the 20th of the month, in advance of the month ahead. Unless a subscription is cancelled 2 days before the above renewal dates, the subscription will automatically renew for a further subscription period and you will be charged the subscription price.
Gift Subscriptions are stand alone purchases and do not automatically renew, so there's no need to cancel.

If I cancel, will I still receive all my boxes?

If you are on a 3, 6 or 12 month subscription, you can cancel at any time and will still receive all the boxes remaining on your subscription.

How do I cancel my subscription?

To cancel your subscription just follow the steps outlined below.

Login to your account dashboard.

- Click the “Manage Subscriptions” orange button.

- Click the "Subscriptions" option in the side menu.

- Click the red “Cancel” link next to the subscription that would like to cancel.Follow the options to complete the cancellation process.

Where do I download my latest invoice?

You can view all payments and download your invoices by logging into your account and clicking "Purchase history", followed by clicking on your order number.

When am I billed?

You will be billed on the day that you sign up to GoodnessMe Box. Following this, you will be placed on our advanced billing cycle. If you are on a monthly subscription you will be billed on the 20th of each month, if you are on a 3, 6 or 12 month subscription you will be billed every 3, 6 or 12 months on the 20th of the month paying for the month ahead.

Gift Subscriptions, are stand alone purchases and do not auto-renew.

Shipping Info

Why do you have outer packaging for the box?

The outer packaging is designed to protect the goods inside your box to reduce the amount of replacement shipments and waste created.

How do I track my order?

You can track your order through your Account. Just sign in and view your orders under the orange 'Manage Your Subscription' button. Click on the order number to the left hand side, then click on the number with the # to go to the tracking page to view updates for your orders.

Who delivers the mail?

For local orders we ship with a courier service to ensure quick and safe delivery of your boxes. At times we will ship with Australia Postal services depending on your location. GoodnessMe Box is not responsible or liable for any delay of delivery of your box or any damage caused to your box which is beyond GoodnessMe Box’s control.

If you're not home at the time of your delivery, a collection card will be left so that you can arrange collection/redelivery.

When will my GoodnessMe Box arrive?

We send out box deliveries twice a month, on the first week of each month and around the 18th of each month. You need to place your order by the 25th of the month prior, in order to fall into the delivery in the first week of the month.

Once your first box is on its way we reset your subscription so that all other boxes will be sent out on the first week of each month.

Delivery times after your box has left GMB HQ are:

- 2-4 days: Sydney, Brisbane, Melbourne & Adelaide Metro, Regional Victoria & NSW, ACT and Northern Queensland

- 4-15 days: Perth, Tasmania, Far North Queensland, Northern Territory, Regional QLD, WA, SA, New Zealand

- 10-15 days: US

GMB Club

What is the VIP Club rewards program?

The rewards program is designed to give you the best value out of your membership!

Get 1 reward point for every $1 spent with GoodnessMe Box (or 2 points per every $1 spent when you reach Wholefoodie Status), this includes money spent on your monthly GoodnessMe Box subscription, gift subscriptions and our online shop! PLUS, earn more reward points by referring friends, reviewing your monthly Box products and so much more!

Create a GoodnessMe Box account here to start earning points (automatically earn 5 points for creating an account).

Once you’ve accumulated 300 points you get a $10 reward voucher to spend on the GoodnessMe Box online shop! You have to use your points in increments of 300 ($10) and a minimum spend of $50 on the shop is required before you can apply your $10 voucher.

If you purchase a subscription or make a purchase on the shop without creating an account you will not receive any points. If you decide to create an account at a later date after already buying a subscription, you’ll then receive those points backdated to your most recent purchase, provided you use the same customer details (email address) as your original purchase.

How can I use my points?

Once you’ve accumulated 300 points you get a $10 reward voucher to spend on the GoodnessMe Box online shop! You have to use your points in increments of 300 ($10) and a minimum spend of $50 on the shop is required before you can apply your $10 voucher.

How can I see the points I've earned?

Easy! Login to your customer account here and click the VIP Club tab on the website.

How do I earn points and what is each activity worth?

There is no limit to the amount of points you can earn. You can check your GoodnessMe Box reward points balance anytime, just login to your customer account then hit the GMB Club tab in the navigation bar of our website.

You can earn points for all sorts of activities as follows:

- Refer a friend and give them $10 off their first purchase - you will earn 300 points if they buy a 1, 3, 6 or 12 month subscription or gift subscription.

- Purchase or gift a subscription on the website and receive 1 point per $1 spent. Receive points every time your subscription renews too!

- Purchase something from our online shop and receive 1 point per $1 spent!

- Sign up to our newsletter and receive 50 points.

- Follow GoodnessMe Box on Instagram and receive 15 points.

- Like the GoodnessMe Box Facebook page and receive 15 points.

- Receive 100 points on your Birthday.

- Write a product review and receive 10 points per review - you can review the 7-10 products per month per subscription that you have sampled in your box. This is valid for both positive and negative reviews as we encourage truthful feedback. Each GoodnessMe Box comes with 7-10 products inside. Please review only the 7-10 products you received in your box. In compliance with Australian law and the ACCC Guidelines we may remove any reviews that appear fake, offensive, defamatory or irrelevant.

Can I earn points by reviewing products on the shop?

You will earn 1 point for every dollar spent on the GoodnessMe Box shop, however you need to create a GMB Club account first in order to receive your points. The bonus product is only delivered with the GoodnessMe Box. You will need to be a GoodnessMe Box subscriber in order to claim and receive the bonus product.

How can I reach Wholefoodie status in the GMB Club?

Automatically unlock the amazing added benefits of being a Wholefoodie by spending $300 with GoodnessMe Box in one calendar year.

When can I review the products inside my GoodnessMe Box?

The products inside your GoodnessMe Box will go up as a collection on the website around the 1st of every month i.e. our January Box will be available to review on the 1st of January. The collection will be live for 8 weeks after which time it will be removed. You must review the box products within this time to be rewarded your bonus points - 10 points per product review. Please see our ‘Review Guidelines’ for more information on how we monitor reviews.

What happens to my points if I cancel my GoodnessMe Box subscription?

If you cancel your GoodnessMe Box account or subscription your point total may begin again from zero.

When do my points expire?

Points expire 12 months after your last purchase with GoodnessMe Box.

Can my product reviews be anonymous?

Yes, if you would prefer to leave an anonymous review this is supported as we would like to encourage honest feedback, both good and bad.

Review Guidelines

We monitor all publicly posted product reviews on our website. In compliance with Australian law and ACCC guidelines we may remove any reviews that appear to be fake, offensive, defamatory, irrelevant or contain profanities. This includes reviews that state a product resulted in a disease or a medical condition (including allergic reactions) or breaches TGA guidelines. We may edit your review in part to ensure it remains within these guidelines.

You should only review products based on your own experience of trying the product inside your GoodnessMe Box subscription or purchased through our online store. You can submit reviews only once for each product you receive, and please note: reviews can’t be changed by you or removed once you complete them.

Reviews should not be given on items which are faulty or have arrived broken or damaged. If you have received a faulty item please contact us for a replacement.

Other questions?

We are happy to answer any of your questions about the GMB Club or review monitoring, contact us at hello@goodnessmebox.com. Please provide 2 business days for a reply.

Dietary Preferences

Are all the boxes Gluten Free, Dairy Free and Vegan?

Tell us your dietary requirements and we'll use them to personalise your box. Gluten free, Dairy free, vegan, Gluten & Dairy free, or none, we've got you covered! All boxes are low sugar.

How do you select Vegan products for the Box?

We ensure the vegan friendly products in your GoodnessMe Box are cruelty free and are not made with any animal products. Please note, some vegan products may contain trace amounts of non-vegan ingredients due to things like shared manufacturing processes.

How do you select Gluten and Diary Free products for the Box?

We carefully select every product your Gluten Free and Dairy Free GoodnessMe Box. A panel of health professionals help us review the ingredients of each product to ensure that all products in your GoodnessMe Box are suitable.

Why do you accept products that are manufactured on shared machinery?

Many businesses do not have the luxury of owning vegan only equipment, therefore some vegan products may have been made in facilities that use shared equipment. As such, some vegan products may have possible trace amounts of ingredients such as dairy and eggs. While these companies clean all equipment between uses, for this reason a vegan product may not be acceptable to individuals with food allergies or strict dietary requirements.

Similarly, gluten free products may have been made in shared manufacturing facilities resulting in possible trace amounts of gluten and other ingredients not listed on the packing. Consequently, GoodnessMe Box does not make any guarantees that products are not contaminated with non-vegan ingredients or gluten containing ingredients. It is the customers responsibility to check with the company regarding their manufacturing processes for all potential allergen issues (including such as nuts/soy/coconut etc) prior to consumption.

What can I expect to find in my box if I have selected a particular dietary preference?

GoodnessMe Box is a health food sampling service designed to get you excited about eating pure and wholesome food. Each month, we will surprise you with 7-10 health food goodies catered to your dietary requirements.

How do I select my dietary preference?

Interested in purchasing a Gluten Free, Dairy Free, Vegan or Gluten & Dairy Free Box? Pick your plan here, select your preferred dietary option prior to clicking "ADD TO CART".

Can I select more than one dietary preference?

We offer one dietary preference selection and our current options are Gluten Free, Dairy Free, Vegan or Gluten & Dairy Free. Due to the nature of the products we select, you will find that the majority of our products meet all three of those dietary preferences.

Billing Questions

How do I update my address?

Login to your account dashboard and click “Edit” next to your subscription plan then 'Edit' to change your shipping info. All address change requests must be made before the 20th of the month, or the following month’s box will be shipped to the existing address. Alternatively, you can go to the 'Subscriptions' tab in your account and click the cog wheel to make necessary changes.

How do I change my payment information?

Login to your account and click the “Manage Subscriptions” button to view and edit your payment details. Click the "Billing Information" tab, followed by clicking the "update card" link.

Am I eligible for a refund?

GoodnessMe Box does not offer refunds, including no partial refunds. For 3, 6 or 12 months subscriptions that have already started; GoodnessMe Box may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. GoodnessMe Box does not accept returns of monthly boxes or individual products under any circumstances.

What payment methods do you accept?

Our secure checkout accepts credit/debit card payments from VISA, MasterCard, American Express and PayPal.

When am I billed?

You will be billed on the day that you sign up to GoodnessMe Box. After this time your account billing date is re-set. If you are on a monthly subscription you will be billed on the 20th of each month, in advance of the month ahead. If you are on a 3,6 or 12 month subscription you will be billed every 3, 6 or 12 months on the 20th of the month, in advance of the month ahead.

Beauty Box

What is the GoodnessMe Box Beauty Box?

The GoodnessMe Box Beauty Box is a beauty product sampling service designed to get you excited about low-tox beauty products and personal care items. Every 3 months, we surprise you with 7-10 beauty and personal care samples and products. Expect to get your hands on the latest and greatest facial oils, moisturisers, make up items, kitchen and bathroom essentials, skin and gut boosting herbal teas and more!

How much does it cost?

The GoodnessMe Box Beauty subscription boxes costs $45.00 every three months. The Beauty Box ships on the 15th of every 3rd month, which is May, August, November and February.

How do I sign up for a beauty box?

Signing up to the beauty box only takes a few minutes. Simply click here and checkout.

Kids Box

What is the GoodnessMe Box Kids Box?

The GoodnessMe Box Kids Box is a food sampling service designed to get your kids excited about eating pure and wholesome food. Every month, we surprise your kids with 5-6 health food goodies so they can get their hands on the most sought-after clean eats the world is going nuts about! Be surprised by the latest and greatest NUT FREE lunchbox snacks, superfoods, wholefood bars, beverages, low tox kids bath & body products and more!

How much does it cost?

The GoodnessMe Box Kids 3 Monthly subscription is delivered monthly and costs $45.00 every three months with FREE shipping, excluding shipping to regional Australia and to New Zealand which is $5.00 per month.

How do I sign up for a kids box?

Signing up to the kids box only takes a few minutes. Simply click here and checkout.

GMB Shop FAQ’s

Where’s My Order?

The GoodnessMe Box Shop brings you the most sought-after clean eats the world is going nuts about, all in one convenient place. Our Sellers are located all over Australia and New Zealand and deliver by various methods which include air, land and sea. Where possible, our Sellers provide tracking details for you so you can keep an eye out for you delivery. Depending on your location, and the location of the Supplier, deliveries within Australia usually take around 3 - 10 working days, 10-14 days if you live in New Zealand or regional Australia and deliveries to the US will take from 7-14 working days.

Can I get multiple items in one order?

You sure can! But please be aware that if your order contains items from different Sellers, they will likely be sent from different locations and may arrive on different days. So if you only receive part of your order, don’t panic! The rest of it won’t be far away. If you’re worried, make sure you reach out to our customer service team hello@goodnessmebox.com they are always happy to help!

Can I return the product if I don’t like it?

Please choose carefully as GoodnessMe Box does not accept returns or issue refunds. Of course, if there is an issue with any of the products you have ordered, such as damage or a fault, we would be happy to arrange a replacement. If there is a problem with your delivery please get in touch with our customer service team.

Do you ship internationally?

At the moment we are able to ship to anywhere in Australia and New Zealand.

How much does delivery cost?

All products available on the GoodnessMe Box Shop include free delivery, however a small delivery fee of $10.00 to New Zealand and to regional areas in Australia applies per Seller order.

COMPETITIONS & PROMOTIONS

March Box 6 Monthly Offer

Receive a surprise Beauty Box with over $80 value inside with the purchase of a six (6) monthly subscription box using code 'BEAUTY" at checkout. One (1) product per customer, each pack is valued at $45 RRP. Offer valid from 15/2/2020 from 4pm AEDT until 15/03/2020, 3pm AEDT or while stocks last. Does not apply to 6 Monthly Gift Subscriptions.

Lady Lolas x GMB Giveaway

The GoodnessMe Box Competition will be conducted by PS Health Pty Ltd, ACN 23 168 475 036 at 45-51 Huntley Street Alexandria NSW 2015 (Promoter). The contest is open to Australian residents only, who are aged 12 years and older. Employees of PS Health Pty Ltd, their respective parents, subsidiaries, affiliates and advertising and promotions agencies as well as their immediate family (spouse, parents, siblings and children) and household members of each employees are NOT eligible. The conditions of entry are:

Register using the Competition lead page on the GoodnessMe Box Instagram bio Linktree

Contest Period: The Contest begins on February 4th, 2020 at 9.00 a.m. Australia Eastern Standard Time and ends on February 4th, 2020 at 11.00 a.m. Australia Eastern Standard Time (the Contest Period). Entries that are submitted before or after the Contest Period will be disqualified. Submissions will be accepted for the duration of the Contest through Instagram. The winners will be drawn at 45-51 Huntley Street Alexandria NSW 2015 on 11th of February, 2020 at 11.00 a.m. The winners are selected at random, based on meeting the terms and conditions as outlined above. Winner Notification: The winners will be notified through his/her Instagram profile and if possible, via the winner’s email address on or about February 4th, 2020. If the potential winners cannot be contacted within five (5) days after the date of the first attempt to contact him/her, the promoter may select an alternate potential winner in his/her place from the remaining non-winning, eligible entries. To claim the prize the winner must contact GoodnessMe Box via email hello@goodnessmebox.com or Instagram and submit their postal address to send the prize. The results of the contest will be published on the GoodnessMe Box Instagram account or announced via private message. There will be 5 prize packs, each pack is worth $94.90, total prize pack value $474.50

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